· All bookings are non-refundable. Once you commit to purchase, you agree to visit on your chosen booking date only.

. PLEASE NOTE: Please ensure you arrive at least 5 minutes before your booked time slot. If visitors are more than 10 minutes late for their experience, they will not be able to attend and will not be refunded, as we can not keep the other paying visitors waiting.

. In the event you cant attend your confirmed booking date, please let us know 7 days before the booking date.

· Last-minute cancellations are non-refundable.

· If weather conditions on your booked day are deemed as extreme, dangerous or not safe to take part in the walk, we have the right to cancel and re-arrange bookings.

· Whilst taking part in the Alpaca walk, if any guest’s behaviour towards any animals or staff members are deemed unacceptable, you will be asked to leave our site.

· Smoking is not permitted whilst in the vicinity of or whilst handling Hassall Alpacas animals.

· Please ensure that before your Alpaca Experience day, you make a point of checking our local weather forecast and dress responsibly for the conditions on the day. We strongly recommend wellington boots or walking boots fit for outdoor terrain.

· Hassall Alpacas reserve the right to refuse admission to our Alpaca Experiences if we consider a member of your party to be wearing inappropriate footwear for the conditions, such as high-heels or open-toed sandals.

· Children below the age of 12 are not permitted to walk our alpacas without at least one responsible accompanying adult per child. We can’t accept only one adult accompanying numerous children.